FAQ

Frequently Asked Questions:

 Do you ship outside of Canada?

We currently shipping within CAD.

 

How much is shipping? Is there a free shipping option?

We offer a flat shipping rate of $15

>Free shipping is offered with $100 spent.

>Local Pick up available in the Cowichan Valley 

 

How long does it take from purchased to shipped?

Generally it takes 1-4 business days to process and ship your order! 

No shipping on weekends. 

 

We currently DO NOT ship to PO boxes

 

What kind of wood do you use for your wooden wicks, and where did they come from?

They are made from only 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA. Our adhered wicks are created using a vegan, non-toxic proprietary adhesive with wood species not listed in the CITED appendices or on the IUCN Red List of Threatened Species

 

Are the wooden wicks treated?

No, they are not treated.

 

What's in our candles?

Fragrance oil:
The fragrances we use are made from natural materials extracted from natural chemicals and essential oils and are ISO 9235 certified. The exclusive fragrances are also made using the highest quality fine fragrance oils + essential oils sourced from around the globe.

Soy Wax:
We have selected the best possible wax to ensure a clean burn. We use a natural plant-based wax from a renewable resource, it is biodegradable, meeting FDA and Kosher standards. Our soy wax is completely free of animal derived substances and are not tested on animals.

 

What should I know about taking care of a wooden wick candle?

You will need at least 3 uninterrupted hours available for your first burn.
A full pool of melted wax will keep the candle from tunnelling, or leaving wax on the sides of your vessel. Your flame height may vary, and may occasionally even appear to self-extinguish.
Even a low flame will continue to heat, and the flame height should return shortly.
Do NOT burn your candle for more than 4 hours at a time.
When relighting your candle, always make sure to trim the ash off your wick.
You can break it off with your fingers or use wick trimmers, leaving 1/4” of the wick for lighting. Trimming will ensure that your wooden wick will stay lit and regulate your flame.

 

Can I find quick access to safety information if needed?

ABSOLUTELY! Each candle has a safety instruction sticker located on the bottom of every candle!

 

How will I know it's time to stop burning my candle and to purchase a new one?

When only 1/2 inch wax remains in your vessel, it is time for a new Cedar Ave candle! If you continue to light your candle past this requirement,
you take the chance of your jar overheating, causing a safety concern.

  

Is there any way I can help promote your small business? 

YES PLEASE! Please feel free to leave us a review on our website, or on our social media! Once you receive your candle, light it up, set the mood and snap a photo! Make sure you tag us and we will post to our stories. Thank you for all your support. 

 

Do you accept returns or issue refunds? 

Unfortunately we do not accept returns.

However, if something has happened in transport or you are not satisfied with your purchase, please send us an email and we will do our best to accommodate your concerns.

Thank you for your understanding.